After receiving the refund request, our staff will process the refund within 24 hours on working days.
Credit Card and PayPal refunds will generally post to your account in 5-7 business days (maybe sooner).
Knowledge Base
Search our articles or browse by category belowHow long does it take for a refund to be processed?
169 views August 15, 2023 
- How do I register?
Signing up for an account must be easy for you! Following steps: 1. Click on the three horizontal lines at the top left corner. 2. Choose "ACCOUNT" from the menu options. 3. Select "MY ACCOUNT" 4. Click on "CREATE AN ACCOUNT" 5. Fill in the required...
Read more - Why should I create an account?
An ECCPPAUTOPARTS account makes shopping with us much easier. Allows you to: Convenient shopping: Save time with stored personal information and addresses, making checkout faster.Order management: Check the status of current orders, track previous orders...
Read more - I cannot login to my account
1. First, check your username and password: Make sure you enter the correct username and password. Check for any capitalization errors and ensure there are no extra spaces or special characters. 2. Reset your password: If you forgot your password or are ...
Read more - I forgot my password
1. If you forgot your password, just click the "FORGET YOUR PASSWORD?" link on the "sign in" Page. 2. Then we will send you an automated email with information to confirm. 3. After filling in the email address and the verification code received, click t...
Read more - How can I change my password?
1. Click on the three horizontal lines at the top left corner.2. Choose "ACCOUNT" from the menu options.3. Select "MY ACCOUNT" >>Log in to your account---password.>>Locate the “Change Password ” option on the left corner and click it to reset...
Read more - How do I change my eccppautoparts.com account information?
Changing your account information is easy with your ECCPPAUTOPARTS.COM account! Go to the "MY Account" page, after logging in, you can update the following details: - Billing Address- Shipping Address- Phone Number(s)- Password If there have any questi...
Read more - How can I become ECCPP wholesale VIP?
ECCPP values all Buyers, regardless of your company size or specialization. You can send an email to our mailbox. After passing the application, we will update your account status for you.After your order reaches a certain amount, you can enjoy the whole...
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- Will this part fit on my vehicle?
All of our products are guaranteed to fit the specific applications listed.In the fitment navigation bar on the detail page of each product, you can view the compatible models.You can also verify fit by entering the year, make, and model on the product li...
Read more - Does the product have a warranty and how long is the warranty?
Most of our products are guaranteed. Generally, the warranty period will be written and indicated on the product details interface. The warranty period for most products is 1 year.
Read more - Who should I contact if I have further questions about the product or need technical support?
If you have further questions about the product or require technical support, you can reach us through: Submitting your question and contact information through the contact form provided on our website (CONTACT US).Locating our email address and sending ...
Read more - I can’t find the part I’m looking for?
1. On the homepage of our website, you can find the parts you want through the product category.2. Secondly, you can provide your car model to find the parts you want.3. If you are still in doubt about this, you can ask us via the form on the "CONTACT US"...
Read more - How can i find my VIN number?
A Vehicle Identification Number (VIN) is like a thumbprint for your car. It's 17 characters long and contains numbers and letters. 1. Under the hood (up front). 2. Driver’s side interior dash. 3. Driver door jam (opened door) 4. Rear wheel wall5. Un...
Read more - How I can claim my warranty?
If your product is under warranty, then you will enjoy your warranty rights. In the help center column at the bottom of our website, there is a warranty form. You need to fill in your personal information and product information. After receiving the war...
Read more - Are you able to diagnose my vehicle’s issue?
We are happy to provide possible suggestions, but we generally recommend taking your vehicle to a reputable repair shop or dealership for a proper and accurate diagnosis.
Read more - Do you have any resources to help me repair my car myself?
Our Advice & How-Tos page has hundreds of educational and how-to videos that explore topics from vehicle maintenance to step-by-step instructions on replacing vehicle components. Click here to visit the Advice page.
Read more - What is the production date of my car or truck and where can I find it?
You can usually find the production date on a sticker in the door jamb of the driver's door. If the car has been repainted or the tag has fallen off, your local dealership should be able to provide this info with the help of your VIN.
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- How do I place my order?
1. When viewing an item, simply select yours and the quantity needed and then click "ADD TO CART". 2. Once you have your desired items in your Cart, simply click the "PROCEED TO CHECKOUT" button. 3. You will then be prompted to either sign in to your acco...
Read more - How do I view my order status?
ECCPPAUTOPARTS.com makes it easy for everyone to keep track of his/her account. 1. Sign into "My Account" and click on "My orders" 2. In “My Orders”, you will be able to view all your orders and the current status of each ordered item.
Read more - What are all the order status?
In "My Orders", you can easily find each order you've placed and its current status. On your order details page, various types of help options will be available based on your order status. Order Status That Means: Pending Payment haven't bee...
Read more - How can I cancel my order?
We all change our minds from time to time... We want you to be 100% satisfied with your purchase. Order Cancellations A few things to keep in mind:1. Non-Returnable products cannot be canceled or modified once manufacturing has begun, they include:2. Ite...
Read more - Can I check my order status on eccppautoparts.com without creating an account?
Yes.1. If you click on the “Track Order” button within the footer section, you will be taken to the Track Order page.2. Once on that page, you will have the option to track an order as a guest by entering an order number and email address and clicking on ...
Read more - Can I check my order history on eccppautoparts.com without creating an account?
If you have not created an account with ECCPP, then ECCPPAUTOPARTS.COM does not save order history.So for a better shopping experience, create an account with ECCPPAUPARTS.COM!!! If you want to create a new account, please click here.
Read more - Will I be notified once my order ships?
Yup! Once your package is shipped out, a tracking number will be sent via email.
Read more - Can I change my shipping address/method after placing an order?
If you find any information provided on your order needs to be changed or rectified, you are supposed to email or message us within 24 hours after payment, or your order would be sent out with the very first information you provide to us. For changing de...
Read more - Can I have my order shipped to a different address than my home address?
When we are on the order payment page, we usually have two addresses, one is the billing address and the other is the shipping address.The billing and shipping addresses are two different addresses associated with a transaction or shipment. Here are their...
Read more - Why have I not received my full order?
For this issue, there could be three possible scenarios: 1. In some cases, when you purchase multiple items, we may ship the items in more than one package. This often happens if one or more products have an estimated arrival date that is later than your...
Read more - How to place an order？
Starting from vehicle model matching: To obtain the product categories for a matched vehicle model: Choose your category: Clicking on your product to view its details: And then,To select the correct vehicle model and enter ...
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- How secure is my personal information?
When you purchase or order a product, subscribe to our newsletter or a service we provide, we may request information including your name, address, telephone number, email address, and credit card information. In addition, our web server will automaticall...
Read more - How can I update or change my payment method?
For changing payment methods, a cancellation request is required to submit within 24 hours after payment, we will help to cancel the relevant order and refund your payment amount to the original way of payment account. Once a refund is submitted, it's ir...
Read more - Do you accept cash, checks, or money orders?
We apologize for the inconvenience, but we do not accept cash, checks, or money orders as payment methods.We offer alternative payment options such as PayPal credit, PayPal, or ECCPP wallet recharge.
Read more - Why do you need my phone number during checkout?
ECCPPAUTOPARTS.com may contact you by phone regarding an order placed by you, information, or services you've requested. We may also contact you regarding upcoming events, sales, or new product introductions that may be of interest to you. If you do not...
Read more - What do I do if I receive a processing error for my payment?
Failed Authorizations and Payment Declines You may need to contact your financial institution for assistance on declined payments. You are always welcome to submit an alternate payment method for your order if you are unable to resolve the payment issue ...
Read more - What types of payment can I use for my order with eccppautoparts.com?
We accept a number of secure and convenient payment methods: 1. Acceptable PayPalIf you are already a PayPal customer, after logging in, you can open your PayPal account and confirm your payment.You may pay your order or item cost, if applicable, with a ...
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- When will I get my order?
We are located in California and with our next-day shipping promise, we will process and ship out your order within 1-2 business days upon clearance of the payment. You will receive a tracking number as soon as your order has been processed. To ensure fa...
Read more - What is my tracking number?
The tracking number is typically provided by the shipping carrier once your order has been processed and shipped. Usually, after shipping, your tracking number is sent to the email address you provided in a follow-up email, Please check your junk folders...
Read more - Can I qualify for free shipping?
We provide Free Shipping service in 47 states in domestic except for states of HI, PR, AK, GU, and APO/FPO on most orders totaling $ 59 or more (excluding any core charges). You will be charged an extra shipping fee for orders’ destinations that are not 4...
Read more - What is your shipping policy?
Our simplified shipping policy is as follows: 1. Processing Time: Once your order is placed and the payment is cleared, we typically process and prepare your order for shipment within 1-2 business days. Please note that processing time may vary during pe...
Read more - Do you ship outside the United States?
ECCPPAUTOPARTS.com currently mainly ships within the continental United States. For international customers or orders, please confirm with our customer service or leave a message to us. Buyers will also be required to pay additional applicable dut...
Read more - Do you ship to my country?
We ship to America and Canada Only. Free Shipping (Order amount up to $59) service in 47 states in domestics except for states of HI, PR, AK, GU, and APO/FPO. For international customers or orders, buyers will be required to pay applicable duties, ...
Read more - what shipping Company would you use to ship to Canada?
Most items going to Canada may be shipped via USPS in which your order may deliver within 5-7 business days. Additional shipping costs are calculated by the weight and dimensions of the product you purchased.
Read more - Will I have my choice of standard, priority or expedited shipping for every item i purchase?
The availability of shipping options such as standard, priority, or expedited shipping may vary depending on the specific item you purchase and the policies. During the checkout process, you will typically be presented with the available shipping options...
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- What is yor return policy?
Our simplified shipping policy is as follows: 1. ECCPP has a 30-day return policy for products in new/unused condition.2. Authorized returns must be unused, in their original condition, and include all original packaging and components.3. Damaged or inco...
Read more - How long does it take for a refund to be processed?
After receiving the refund request, our staff will process the refund within 24 hours on working days. Credit Card and PayPal refunds will generally post to your account in 5-7 business days (maybe sooner).
Read more - What items are eligible for a return?
If you are not completely satisfied with your purchase, we will gladly accept returns. However, the following requirements must be met:1. Initiate the application within 30 days after receiving the goods;2. Item must be new and in original undamaged cond...
Read more - Will you cover the cost of return shipping?
If the refund is caused by ECCPP's error, then we will bear the return cost, the following are the possible situations:1. Received the wrong item2. Received damaged or defective parts We ask that you inspect the item carefully before installation. If the...
Read more - How do I return or exchange an item?
How do I return or exchange an item? To apply for a refund or replacement, generally, we follow these 4 steps: 1. Submit a request. 2. Receive and print shipping labels. 3. Mail the merchandise back as well as stick the shipping label on the out...
Read more - What should I do if I don't see a credit to my account after being refunded?
Credit Card and PayPal refunds will generally post to your account in 5-7 business days; however, each bank is different and has different processing time frames. If you don't see the funds after 7 business days, contact your bank to see if the refund is ...
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