Guarantee & Return
30-Day Return Policy
If you are not completely satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. ECCPPAUTOPARTS.com will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please contact us asap or so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 60 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
- All return requests and request for exchange are supposed to apply thru our return procedures with a provided RMA number.
- Return product must in a brand-new condition. Return will be declined if any scratches or gasoline,Diesel oil etc. on products.
- For compatibility issue or defective parts, you might need to provide with some pictures of item itself and a detailed description of problem for further inspection.
- Return might not be required in some cases for some specific goods but we will affiliate with a instruction on how to destroy or dispose these products.
Non-returnable products are listed as below:
- Marked with Non-returnable label on package/ product when you ordered it. Or we state it is a non-returnable item on purchase page.Custom products.
- Already modified / assembled products.
- Used/Defective products.