Knowledge Base
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- How do I place my order?
1. When viewing an item, simply select yours and the quantity needed and then click "ADD TO CART". 2. Once you have your desired items in your Cart, simply click the "PROCEED TO CHECKOUT" button. 3. You will then be prompted to either sign in to your acco...
Read more - How do I view my order status?
ECCPPAUTOPARTS.com makes it easy for everyone to keep track of his/her account. 1. Sign into "My Account" and click on "My orders" 2. In “My Orders”, you will be able to view all your orders and the current status of each ordered item.
Read more - What are all the order status?
In "My Orders", you can easily find each order you've placed and its current status. On your order details page, various types of help options will be available based on your order status. Order Status That Means: Pending Payment haven't bee...
Read more - How can I cancel my order?
We all change our minds from time to time... We want you to be 100% satisfied with your purchase. Order Cancellations A few things to keep in mind:1. Non-Returnable products cannot be canceled or modified once manufacturing has begun, they include:2. Ite...
Read more - Can I check my order status on eccppautoparts.com without creating an account?
Yes.1. If you click on the “Track Order” button within the footer section, you will be taken to the Track Order page.2. Once on that page, you will have the option to track an order as a guest by entering an order number and email address and clicking on ...
Read more - Can I check my order history on eccppautoparts.com without creating an account?
If you have not created an account with ECCPP, then ECCPPAUTOPARTS.COM does not save order history.So for a better shopping experience, create an account with ECCPPAUPARTS.COM!!! If you want to create a new account, please click here.
Read more - Will I be notified once my order ships?
Yup! Once your package is shipped out, a tracking number will be sent via email.
Read more - Can I change my shipping address/method after placing an order?
If you find any information provided on your order needs to be changed or rectified, you are supposed to email or message us within 24 hours after payment, or your order would be sent out with the very first information you provide to us. For changing de...
Read more - Can I have my order shipped to a different address than my home address?
When we are on the order payment page, we usually have two addresses, one is the billing address and the other is the shipping address.The billing and shipping addresses are two different addresses associated with a transaction or shipment. Here are their...
Read more - Why have I not received my full order?
For this issue, there could be three possible scenarios: 1. In some cases, when you purchase multiple items, we may ship the items in more than one package. This often happens if one or more products have an estimated arrival date that is later than your...
Read more - How to place an order？
Starting from vehicle model matching: To obtain the product categories for a matched vehicle model: Choose your category: Clicking on your product to view its details: And then,To select the correct vehicle model and enter ...
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