Select your vehicle
Loading...
  • How do I register?

    We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own ECCPP profile by clicking here to register.
    Read more

  • Why should I create an account?

    An ECCPPAUTOPARTS account makes shopping with us much easier. Allows you to: Check the status of your current order and keep track of previous orders.  Contact Customer Service with questions, order updates, and general assistance. Store your sh...
    Read more

  • I cannot login to my account

    Firstly, check your login details carefully. Make sure the email address is the same one you used for registration, and that the password you entered is correct. Secondly, please make sure that your web browser accepts cookies. It might be a problem cause...
    Read more

  • I forgot my password

    If you forgot your password, just click the "Forgot your password?" link on the “ sign in” Page and we will send you an automated email with information to confirm.  
    Read more

  • How can I change my password?

    >>Log in to your account---password.>>Locate the “Change Password ” option on the left corner and click it to reset your new password.
    Read more

  • How do I change my eccppautoparts.com account information?

    Changing your account information is easy with your ECCPPAUTOPARTS.COM account! Just visit "Your Account "and you can update the following details: - Billing Address - Shipping Address - Phone Number(s) - Password If there have any questions, welcome to c...
    Read more

  • Will this part fit on my vehicle?

    All of our products are guaranteed to fit the specific applications listed. You can verify fit by entering the year, make, and model on the product listing page.
    Read more

  • How can I become ECCPP wholesale VIP?

    ECCPP values all our Buyers, regardless of your company size or specialization.  Our Wholesale Program provides your business with exclusive benefits through a combination of high-quality products, 24/7 customer service, and access to top-level memb...
    Read more

  • I can’t find the part I’m looking for?

    Although we carry thousands of parts, we are not able to carry every part for every vehicle. If you are having difficulty locating a part, please fill out the form on our Contact Us page and one of our reps will be happy to verify if we carry the part you...
    Read more

  • How can i find my VIN number?

    A Vehicle Identification Number (VIN) is like a thumbprint for your car. It's 17 characters long and contains numbers and letters. 1. Under the hood (up front). 2. Driver’s side interior dash. 3. Driver door jam (opened door) 4. Rear wheel wall5. Un...
    Read more

  • How I can claim my warranty?

    You can claim your warranty through filling the warranty form on our site, here is the link: https://eccppautoparts.com/warranty
    Read more

  • What is "California emissions?" How do I know if I have it?

    Due to stricter emissions requirements in the state of California, most auto manufacturers build cars to specifically meet these regulations.  This is often accomplished through changes in the exhaust, emission systems, and engine programming. While...
    Read more

  • How do I know if I have electronic suspension?

    If you can view the top of your strut, you will see a connector and wire stemming from the top if you have an electronic suspension.
    Read more

  • Are you able to diagnose my vehicle’s issue?

    We are happy to provide possible suggestions, but we generally recommend taking your vehicle to a reputable repair shop or dealership for a proper and accurate diagnosis.
    Read more

  • How do I know if this part fits on the driver's side or passenger's side?

    The left side refers to the driver's side, and the right side refers to the passenger's side.
    Read more

  • Do you have any resources to help me repair my car myself?

    Our Advice & How-Tos page has hundreds of educational and how-to videos that explore topics from vehicle maintenance to step-by-step instruction on replacing vehicle components. Click here to visit the Advice page.
    Read more

  • What is the production date of my car or truck and where can I find it?

    You can usually find the production date on a sticker in the door jamb of the driver's door. If the car has been repainted or the tag has fallen off, your local dealership should be able to provide this info with the help of your VIN.
    Read more

  • How do I place my order?

    1. When viewing an item, simply select yours and the quantity needed and then click "ADD TO CART". 2. Once you have your desired items in your Cart, simply click the "PROCEED TO CHECKOUT "button. 3. You will then be prompted to either sign in to your acco...
    Read more

  • How do I view my order status?

    ECCPPAUTOPARTS.com makes it easy for everyone to keep track of his/her account.   1.Sign into "My account" and click on "My orders"   2.In “My Orders”, you will be able to view all your orders and current status of each ordered item.' &nb...
    Read more

  • What are all the order status?

    In "My Orders", you can easily find each order you've placed and its current status. On your order details page, various types of help options will be available based on your order status. Order Status That Means: Pending Payment haven't bee...
    Read more

  • How can I cancel my order?

    How can I cancel my order? We all change our minds from time to time... We want you to be 100% satisfied with your purchase. Whether you want a refund, store credit, or an alternative product we will process your cancellation request immediately, We'll ...
    Read more

  • Can I change my shipping address/method after placing an order?

    Yes. Please let us know and we will try to have your delivery details changed. Please note that the packages that have already left our warehouse cannot be changed.
    Read more

  • Can I check my order status on eccppautoparts.com without creating an account?

    Yes, if you click on the “Track Order” button within the footer section, you will be taken to the Track Order page. Once on that page, you will have the option to track an order as a guest by entering an order number and email address and clicking on the ...
    Read more

  • Can I check my order history on eccppautoparts.com without creating an account?

    ECCPPAUTOPARTS.COM does not save guest order history. Order history is a benefit of creating an ECCPPAUTOPARTS.COM account.
    Read more

  • Will I be notified once my order ships?

    Yup! Once your package is shipped out, a tracking number will be sent via email.
    Read more

  • Can I have my order shipped to a different address than my home address?

    Yes, you can enter a different shipping address during the checkout process.
    Read more

  • When will I get my order?

    We are located in California, we will process and ship out your order within 1-2 business days upon payment.To ensure faster and more secure delivery, we choose FedEx, USPS, UPS, and DHL Ground/Air shipping services, usually, 3-5 days will arrive
    Read more

  • Why have I not received my full order?

    In some cases when you purchase multiple items, we may ship the items in more than one package. This often happens if one or more products have an estimated arrival date that is later than your other items. It can also happen when the items are coming fro...
    Read more

  • How secure is my personal information?

    We understand that the safety of your personal information is important to you, which is why we have taken steps to provide a safe and secure shopping experience. For more information, please visit our Privacy Page.
    Read more

  • Do you accept cash, checks, or money orders?

    Sorry, we do not accept cash, checks, or money orders for online purchases at this time.
    Read more

  • Why do you need my phone number during checkout?

    ECCPP uses your phone number as a reference for all warranties. Your phone number used during checkout will not be released to any third parties. For more information, please visit our Privacy Policy page.
    Read more

  • What do I do if I receive a processing error for my payment?

    Failed Authorizations and Payment Declines You may need to contact your financial institution for assistance on declined payments. You are always welcome to submit an alternate payment method for your order if you are unable to resolve the payment issue ...
    Read more

  • What types of payment can I use for my order with eccppautoparts.com?

    ECCPP Store Credit, Visa, Paypal
    Read more

  • What is my tracking number?

    Your tracking number is sent to the email address you provided in a follow-up email , Please check your junk folders if you have trouble locating this email.
    Read more

  • Can I qualify for free shipping?

    You can qualify for free ground shipping on most orders totaling $59or more (excluding any core charges). If an item does not qualify for free shipping, you will be notified before shipping. The following attributes disqualify an item for free shipping el...
    Read more

  • What is your shipping policy?

    Please click here to see our full shipping policy.
    Read more

  • Do you ship outside the United States?

    ECCPPAUTOPARTS.com currently mainlyships within the continental United States. For other countries and regions, please confirm with our customer service or leave a message to us.
    Read more

  • Do you ship to my country?

    Sorry, we ship to America and Canada Only
    Read more

  • what shipping Company would you use to ship to Canada?
  • Will I have my choice of standard, priority or expedited shipping for every item i purchase?

    No— every item you purchase for delivery will show you all available shipping options, but it is possible that not all options will be available, depending on the item
    Read more

  • What is yor return policy?

    Please click here to see our full return policy.
    Read more

  • What items are eligible for a return?

    An item must meet one of the following conditions and be returned within 30 days from the date of purchase to be eligible for a return: The item received was incorrect The item was unintentionally purchased The item is no longer needed The item arri...
    Read more

  • Will you cover the cost of return shipping?

    We will cover the cost of return shipping if: A listing error was on the product page The part received is incorrect or has defects The cause of the fit issue is unknown We ask that you carefully inspect items prior to installation. If there is a pr...
    Read more

  • How do I return or exchange an item?

    How do I return or exchange an item? To apply for a refund or replacement,  generally, we follow these 4 steps: 1. Submit a request. 2. Receive and print shipping labels. 3. Mail the merchandise back as well as stick the shipping label on the out...
    Read more

  • What should I do if I don't see a credit to my account after being refunded?

    Credit Card and PayPal refunds will generally post to your account in 5-7 business days; however, each bank is different and has different processing time frames. If you don't see the funds after 7 business days, contact your bank to see if the refund is ...
    Read more