Terms & Conditions
All returns and customer service on ECCPPAUTOPARTS.com will be taken care in a promptly time frame and simple procedures.Refund or replacement will be sent to you upon return delivery or after inspections of item problems. It’s understood that sometimes for somehow clients or customers don’t want or need parts already ordered and received anymore. Any tricky or misleading warranty terms are not going to happen on you if you shop at ECCPPAUTOPARTS.com, your satisfaction is our biggest motivation, we thank you for shopping on ECCPPAUTOPARTS.com .
Return for exchange / replacements
For any reasons if product need to be returned for a refund or exchange, return request should be submitted in a 30-days time frame after delivery, and items or products should be in brand new and never used condition, otherwise return request might be declined because we are unable to resale it. Request for free replacement of manufacturing defective items should be submitted in 60 days after payment. Guidelines as below:
- All return requests and request for exchange are supposed to apply thru our return procedures with a provided RMA number.
- Return product must in a brand-new condition. Return will be declined if any scratches or gasoline,Diesel oil etc. on products.
- For compatibility issue or defective parts, you might need to provide with some pictures of item itself and a detailed description of problem for further inspection.
- Return might not be required in some cases for some specific goods but we will affiliate with a instruction on how to destroy or dispose these products.
Non-returnable products are listed as below:
- Marked with Non-returnable label on package/ product when you ordered it. Or we state it is a non-returnable item on purchase page.
- Custom products.
- Already modified / assembled products.
- Used/Defective products.
Who will bear for the return fee?
For orders delivered within continental US and reason for returning isn’t a result of ECCPP’s fault, the cost of initial shipping charge and return fee will be deducted from your refund payment. Prepaid label(s) will be provided to you, or you could choose to send it back with a flat shipping method,and shipping fee could be found at listed below:
International and US non-continental areas returns could be accepted too but return cost will be covered by customer/ client. You will receive a free prepaid label if return is result from ECCPP mistake.
Defective, Damaged and unfit products
Uncontrollable situations may happen like receiving a damaged or defective and unsuitable part. If any of these situation occurred on you, please contact ECCPP for a proper solution, we’re happy to help with any problem that you encounter. To prevent further damage to your vehicle, please don’t try to install a damaged or unfit parts before consulting ECCPP or your local professional car repair store.
You could choose a replacement part for damaged or defective item. As for a unfit part, please tell us VIN of your vehicle if you want to exchange for a correct part, we might need some additional information or photos about your car or original car part for further checking.
We will not require to return a damaged and defective product, but for exchanging correct part, you will need to send back the incorrect product, it must be brand new and with original packing.For more return instruction information, please click herereturn policy.
We will assist with cancellation of an order or part(s) that have not been shipped and are not marked as non-cancelable / non-refundable items. Items that have been shipped already cannot be canceled or modified. Cancellations can be done online by submitting a request, or through our customer care team who can be reached via live chat or phone. Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected.
For more information on order cancellations please click here.
Payment, Refund and Credits
Warehouse system which is ERP system will capture order once payment completed, order will be handled and dispatched according to paying time.
Refund will be issued after we confirm the condition of return product once package deliver to our warehouse. Refund amount is going to send back to the original way of payments, generally speaking, it will take 2-5 business days to hit your account, it depends on which way of payment you sent with when you place order, for payment from credit cards might take a longer time than we expect.
Change Order Information ( Address,recipient,payment method etc. )
If you find any information provide on your order need to be changed or rectified, you are supposed to email or message us within 24 hours after payment, or your order would be sent out with the very first information you provide to us.
For changing delivery address, please provide us your new address information as following:
Recipient Name and Cellphone NO.:
City or County:
Correct Zip code:
We will help to change address once come back to work and as long as package still on hold.
For changing payment method, a cancellation request is required to submitted within 24 hours after payment, we will help to cancel the relevant order and refund your payment mount to the original way of payment account. Once refund submitted, its irreversible,so if you change your mind later to decide to ship the paid order, you will need to place a new order, we will arrange shipment within 24 hours after payment completes.