Knowledge Base
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- What is yor return policy?
Our simplified shipping policy is as follows: 1. ECCPP has a 30-day return policy for products in new/unused condition.2. Authorized returns must be unused, in their original condition, and include all original packaging and components.3. Damaged or inco...
Read more - How long does it take for a refund to be processed?
After receiving the refund request, our staff will process the refund within 24 hours on working days. Credit Card and PayPal refunds will generally post to your account in 5-7 business days (maybe sooner).
Read more - What items are eligible for a return?
If you are not completely satisfied with your purchase, we will gladly accept returns. However, the following requirements must be met:1. Initiate the application within 30 days after receiving the goods;2. Item must be new and in original undamaged cond...
Read more - Will you cover the cost of return shipping?
If the refund is caused by ECCPP's error, then we will bear the return cost, the following are the possible situations:1. Received the wrong item2. Received damaged or defective parts We ask that you inspect the item carefully before installation. If the...
Read more - How do I return or exchange an item?
How do I return or exchange an item? To apply for a refund or replacement, generally, we follow these 4 steps: 1. Submit a request. 2. Receive and print shipping labels. 3. Mail the merchandise back as well as stick the shipping label on the out...
Read more - What should I do if I don't see a credit to my account after being refunded?
Credit Card and PayPal refunds will generally post to your account in 5-7 business days; however, each bank is different and has different processing time frames. If you don't see the funds after 7 business days, contact your bank to see if the refund is ...
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